Privacy Policy

African Greenthorn Safaris

Protection of Personal Information

African Greenthorn Safaris is committed to protecting the privacy and personal information of all guests in accordance with the Protection of Personal Information Act, 4 of 2013 ("POPIA") of South Africa.

By making a booking enquiry, reservation, or participating in any safari, tour, accommodation, or travel experience arranged by African Greenthorn Safaris, guests consent to the collection, processing, storage, and use of personal information as outlined below.

 

Information We Collect

To provide our services safely and effectively, we may collect the following information:

Personal Identification Information

  • Full names and surnames

  • Date of birth

  • Nationality and country of residence

  • Passport information

  • Visa information where applicable

  • Gender where required by accommodation providers

  • Emergency contact details

  • Residential address

  • Telephone and mobile numbers

  • Email addresses

Travel Information

  • Arrival and departure details

  • Flight information

  • Travel itineraries

  • Accommodation preferences

  • Safari and activity preferences

  • Special requests

Health and Safety Information

Where necessary for guest safety and wellbeing, we may collect:

  • Dietary requirements

  • Allergies

  • Mobility requirements

  • Medical conditions voluntarily disclosed by guests

  • Emergency medical information

  • Travel insurance details

Any health-related information will only be collected where reasonably necessary for the provision of services and guest safety.

Financial Information

  • Payment confirmations

  • Banking information required for refunds

  • Transaction records

  • Deposit and payment history

African Greenthorn Safaris does not store guests' credit card details unless processed through an authorised and secure payment provider.

Purpose of Collection

Personal information is collected solely for legitimate business purposes, including:

  • Processing reservations and bookings

  • Confirming accommodation and safari arrangements

  • Complying with legal and regulatory requirements

  • Communicating with guests regarding their travel arrangements

  • Managing payments and refunds

  • Facilitating entry into protected areas, game reserves, and national parks

  • Ensuring guest safety and emergency response capability

  • Providing customer support before, during, and after travel

  • Meeting accommodation and transport provider requirements

Sharing of Information

African Greenthorn Safaris may share relevant personal information with trusted third parties where necessary to fulfil travel arrangements, including:

  • Accommodation establishments

  • National parks and private game reserves

  • Transport providers

  • Airlines where required

  • Travel insurance providers

  • Professional guides and safari operators

  • Emergency medical service providers

  • Government authorities where legally required

We will only share information necessary for the specific purpose for which it was collected.

International and National Guests

As African Greenthorn Safaris serves international travellers, personal information may be transferred to service providers located outside South Africa where required to fulfil travel arrangements.

All reasonable steps will be taken to ensure that personal information remains protected and is processed in accordance with applicable privacy legislation.

Data Security

African Greenthorn Safaris takes reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access

  • Loss or theft

  • Misuse

  • Alteration

  • Disclosure

  • Destruction

Access to guest information is restricted to authorised personnel and service providers who require such information to perform their duties.

Retention of Information

Personal information will only be retained for as long as reasonably necessary to:

  • Fulfil the purposes for which it was collected;

  • Comply with legal, tax, accounting, and regulatory obligations; or

  • Resolve disputes and enforce agreements.

Thereafter, information will be securely deleted or destroyed.

Guest Rights

In terms of POPIA, guests have the right to:

  • Request access to their personal information;

  • Request correction of inaccurate information;

  • Request deletion of personal information where legally permissible;

  • Object to the processing of personal information;

  • Withdraw consent where processing is based on consent;

  • Lodge a complaint with the Information Regulator of South Africa.

Marketing Communications

African Greenthorn Safaris will not send promotional or marketing communications without the guest's consent. Guests may opt out of receiving marketing communications at any time.

Contact Information

Any questions relating to this Privacy Policy or requests concerning personal information may be directed to:

African Greenthorn Safaris

Email: info@africangreenthornsafaris.com

Telephone: +27 79 204 7518

South Africa

Policy Acceptance

By submitting a booking enquiry, completing a reservation, making payment, or participating in a safari or travel experience arranged by African Greenthorn Safaris, guests acknowledge that they have read, understood, and accepted this Privacy Policy and consent to the lawful processing of their personal information in accordance with POPIA.